A major U.S. federal law enforcement agency, challenged with supporting private sector businesses with significant threats at home and abroad, turned to Bryghtpath to develop a new communication and incident management strategy to ensure rapid notification and ongoing collaboration during a major incident or threat.
The Opportunity
The threat to the U.S. private sector from global cybercriminals, nation-state actors, and violent extremism led this major federal law enforcement agency to realize that its approach to assisting the private sector during a major incident or threat was stuck in the slow-moving days of past threats. We were retained by the agency to determine the needs of the private sector, develop a new communication and incident management strategy to fulfill those needs, and fully integrate this process into the agency’s existing operational approach.
Key Activities
- Discovery
- Survey of 400+ private sector CSOs
- Small CSO focus group discussions
- Current-state journey mapping
- Detailed review of 20+ previous incidents
- 14 agency interviews
- Ideation
- 2 multi-day ideation sessions
- To-be journey mapping
- Exercise-based review of concepts
Outcomes
- New private-sector incident management framework
- Less than one-hour from incident to the first notification
- Simple communication templates
- 24×7 escalation process for CSOs
Download a PDF copy of this case study
We can help.
Let the experts at Bryghtpath put their decades of experience to work for your organization
Our team has the experience, tools, and partnerships to help your organization successfully navigate the rough waters ahead – and ensure your organization is prepared.