Industries
Stores open. Shelves full. People safe.
Retailers carry risk at every level: a data breach at headquarters, a hurricane across a region, a violent incident in a single store, a disruption anywhere in the supply chain. Customers and employees feel it first. Executives, boards, and the media ask questions next.
We help retailers build crisis management, business continuity, workplace violence prevention, and security programs that work on the worst day, reach every store, and stay simple enough for your teams to use.
✅ Practitioner-led, by people who have run retail security and crisis programs
✅ One program from headquarters to the store floor
✅ Tested in real exercises, not just on paper
What we hear from retail leaders
We’ve worked with big box, specialty, home decor, sporting goods, and global retailers for more than a decade. We hear the same things from the people who run their programs:
“Would the passing of a CEO or any executive actually constitute a crisis?”
“Last week’s fiasco woke us up.”
“Our previous lead left. We’re inheriting a program that’s out of date.”
“We have plans, but no one’s touched them in years.”
“The board wants action. I keep reporting risk and getting told to do something about it.”
“I don’t have enough time and hands.”
Sound familiar? You don’t need another consultant to tell you what you already know. You need practitioners who will simplify the program, build what’s missing, and help you run it.
The retail reality
Retail runs on thin margins, decentralized operations, and public trust. That makes every disruption expensive, and every crisis visible.
- Workplace violence is a compliance issue now, not just a security issue. Since July 1, 2024, California’s SB 553 has required most employers to maintain a written workplace violence prevention plan, train employees, and keep a violent incident log. The ASIS Workplace Violence and Active Assailant standard (2020) frames the work as prevention, intervention, and response.
- Warning signs come before the attack. The U.S. Secret Service’s National Threat Assessment Center found that most attackers in public spaces had shown behavior that concerned the people around them. A threat management program exists to catch that behavior and act on it.
- Payment data brings its own continuity requirement. PCI DSS requires an incident response plan that includes business recovery and continuity procedures and data backup processes, reviewed and tested every year.
- A public company has four business days to disclose a cyber incident to the SEC once it determines the incident is material.
Then there’s everything else: hurricanes and winter storms, distribution center outages, supplier failures, executive succession, and a social media cycle that turns one store’s bad day into a national story.
The answer isn’t a separate plan for every threat. It’s one program, with one crisis structure, clear rules for what counts as a crisis, and procedures your stores can actually follow.
How we help retail organizations
- Resiliency Diagnosis®. A standards-based evaluation of your continuity, crisis, and recovery capabilities, with a maturity score and a prioritized roadmap your executives and board can act on.
- Crisis management. One crisis framework, clear severity levels, a defined answer to “what counts as a crisis,” and role-specific checklists that roll out to every store.
- Business continuity and Business Continuity as a Service. BIAs, plans, governance, and exercises for headquarters, distribution, and stores, built with you or run for you.
- Intelligence and global security. Workplace violence prevention and threat management programs, global security strategy, and real-time intelligence that spots threats to your people and stores before they arrive.
- Global Security Operations Center. Strategy, design, and operating procedures for a GSOC or corporate command center that serves as your single source of truth.
- IT disaster recovery and cyber incident response planning. Recovery plans for point of sale, e-commerce, and supply chain systems, and a cyber response that connects the technical team to executive decisions.
- Exercises. Active assailant, data breach, severe weather, supply chain, and executive succession exercises, from tabletops to multi-day simulations.
- Crisis communications. Messaging and reputation strategy for customers, employees, investors, and the media.
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Their Resiliency Diagnosis evaluation report and presentations changed the conversation about resilience at the executive level. It gave us clarity, credibility, direction, and immediate wins.
Senior VP, Asset Protection · Global Retailer
~50,000
incidents a year handled by one Fortune 30 retailer’s corporate command centers
400 to 500
escalated incidents a year managed by one Fortune 50 retailer’s threat management team
40+
discovery interviews behind one home decor retailer’s first continuity and crisis program
16 weeks
to a 24×7 intelligence center strategy for an iconic sporting goods brand
Specialty Retail
Building a Business Continuity and Crisis Management Program
Challenged by its board, a major U.S.-based home decor retailer built its program from scratch with Bryghtpath, then kept it running through Business Continuity as a Service.
Read the case study →
Workplace Violence
A Workplace Violence Prevention Program for a Fortune 50 Retailer
A corporate policy, two globally integrated 24×7 threat management teams, and one source of truth for violence and threat reporting.
Read the case study →
Global Retail
Evaluating a Global Retailer’s Program After a Data Incident
A Resiliency Diagnosis® of business continuity, crisis management, and disaster recovery against ISO 22301, with a roadmap presented to executives and the board.
Read the case study →
Programs aligned to
ISO 22301 · ISO 22361 · ISO/IEC 27031 · PCI DSS · ASIS WVPI AA-2020 · NIST CSF
Our retail work
All of our case studies are anonymized.
Continuity and crisis programs
- A business continuity and crisis management program built from scratch for a major U.S.-based home decor retailer, now run through Business Continuity as a Service. Read the case study.
- A Resiliency Diagnosis® for a global retailer based in the United States, following a major data incident, with findings presented to executives and the board. Read the case study.
Security, intelligence, and workplace violence
- A workplace violence prevention program for a Fortune 50 retailer, including two globally integrated 24×7 threat management teams. Read the case study.
- A global intelligence strategy and 24×7 intelligence center for an iconic sporting goods manufacturer and retailer, protecting its people and assets around the world. Read the case study.
More of our retail work
- A risk evaluation, mitigation, and governance strategy that enabled a retailer’s sourcing arm to enter high-risk countries safely.
- Before founding Bryghtpath, our CEO spent 21 years at a Fortune 30 retailer in assets protection and corporate security. In that role, he led an $18 million multi-datacenter high-availability strategy that cut disaster recovery time from four days to less than four minutes with minimal data loss.
- Before founding Bryghtpath, our CEO also led a restructuring at the same Fortune 30 retailer that centralized video surveillance monitoring in investigative centers of excellence, cutting headcount by 15% and saving more than $17 million.
Frequently asked questions
Can you help us meet California's SB 553 workplace violence requirements?
Yes. SB 553 requires most California employers to maintain a written workplace violence prevention plan, train employees, and keep a violent incident log. We build workplace violence prevention and threat management programs that cover all three, aligned to the ASIS workplace violence and active assailant standard.
What does PCI DSS require for incident response and continuity?
PCI DSS requires an incident response plan that includes business recovery and continuity procedures and data backup processes, reviewed and tested every year. We build that plan into your crisis management and IT disaster recovery program instead of leaving it as a separate binder.
How do we decide what counts as a crisis?
It’s the first question most retail leaders ask us. We define clear severity levels and activation criteria, so a store manager, a regional leader, and an executive reach the same answer about the same event.
How do we get a crisis plan to work in hundreds of stores?
Keep the framework simple and the store-level procedures short. We build role-specific checklists, train the people who will use them, and exercise the handoff from store to region to headquarters.
Does Bryghtpath understand retail?
Yes. Before founding Bryghtpath, our CEO spent two decades at a Fortune 30 retailer in assets protection and corporate security. Since then, we’ve worked with big box, specialty, home decor, sporting goods, and global retailers.
Can you run the program for us?
Yes. Through Business Continuity as a Service or Resilience as a Service, our team runs your program day to day, with your people owning the decisions.
We can help.
Let Bryghtpath put its retail experience to work for your organization
From the store floor to the boardroom, we’ll help you build a program that holds up when it matters.