A leading Midwest health insurer partnered with Bryghtpath to run its business continuity, crisis management, and IT disaster recovery program as a single managed service, maturing all three disciplines with a minimal internal team.
The Opportunity
A leading Midwest health insurer needed a mature, defensible resilience program across business continuity, crisis management, and IT disaster recovery. It had no dedicated continuity or crisis staff, and it wanted its internal IT disaster recovery team focused on recovery strategy rather than lifecycle management.
The insurer engaged Bryghtpath to operate all three disciplines as a single managed service under a single governance structure, and to mature each against recognized standards.
Approach and Results
Bryghtpath ran the engagement as one integrated resilience program, not three separate functions. Business continuity, crisis management, and IT disaster recovery were delivered under a single governance model and operating rhythm, thereby reinforcing each other.
Bryghtpath ran the program day to day and matured it over time, while the organization carried no dedicated continuity or crisis staff of its own.
Across the program, Bryghtpath executed the continuity and disaster recovery lifecycles, matured DR plans, benchmarked IT DR maturity against ISO 27031, and built cyber recovery readiness across on-premises, cloud, and identity platform scenarios.
On the crisis side, it rebuilt plans and checklists for the crisis and executive teams and ran hybrid tabletop exercises for both. The result is a mature, well-governed resilience program across all three disciplines, reached without dedicated continuity or crisis headcount.
Key Activities
- Ran the full business continuity lifecycle as a managed service: BIAs, plans, and exercises.
- Operated the IT disaster recovery lifecycle, creating and updating plans and testing frameworks.
- Matured leadership identified DR plans into detailed recovery and validation procedures.
- Facilitated cyber recovery exercises across on-premises, cloud, and identity-platform scenarios.
- Rebuilt the crisis management plan and led hybrid tabletop exercises for crisis and executive teams.
Outcomes
- A full business continuity lifecycle running as a managed service.
- An IT disaster recovery lifecycle executed and benchmarked against ISO 27031.
- Cyber recovery readiness across on-premises, cloud, and identity-platform scenarios.
- Updated crisis plans, checklists, and hybrid tabletop exercises for crisis and executive teams.
- Effective governance through a highly engaged enterprise resilience steering committee.
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