Case Studies
Transforming the Business Continuity Program for a Major Health Insurance Company via Business Continuity as a Service (BCaaS)
A major health insurance provider retained Bryghtpath to transform and manage their business continuity program.
The Opportunity
A leading health insurance provider, faced with a faltering business continuity program that had lost organizational credibility, engaged Bryghtpath. The goal was to leverage Bryghtpath’s expertise in delivering robust business continuity managed services, encompassing governance, strategic planning, policy & framework development, and execution of the business continuity lifecycle.
This initiative aimed to foster a mature, trusted business continuity program, ultimately bolstering the organization’s overall resilience.
Approach and Results
Bryghtpath began by deeply analyzing the organization’s existing program using our ISO 22301 based Resiliency Diagnosis® process. Once we identified the program’s strengths and weaknesses, we streamlined the program, setting the foundation for a successful business continuity lifecycle for the upcoming year. We also introduced Fusion Risk Management as the organization’s business continuity tool for effective workflows, reporting, and analytics.
We updated the Business Impact Analyses (BIAs) and Business Continuity Plans to align with our simplified approach. Tabletop exercises were completed for each critical capability in the organization, using their new business continuity plans.
Working closely with the IT teams, we focused on Disaster Recovery planning and strategy. We identified discrepancies between business expectations and IT recovery abilities. Additionally, we developed a broad communications and awareness strategy, encompassing a quarterly awareness campaign and management of an internal SharePoint portal.
Through effectively handling these crucial activities, Bryghtpath boosted the maturity of the Business Continuity Program and restored its trust within the organization.
Key Activities
- Day-to-day management of the business continuity program across the organization
- Execution of the Business Continuity Lifecycle for over 100 business continuity plans and several hundred BIAs, including annual updates and tabletop exercises
- Administration of a Business Continuity tool (Fusion Risk Management)
- Governance, reporting, metrics, and steering committee management
- Ongoing communications & awareness campaign
- Immediate assistance in the event of a business disruption or emergency
- Annual maturity evaluation of the program using the ISO 22301 Standard
Outcomes
- Fully managed business continuity as a service
- Improved collaboration with IT for high availability and disaster recovery efforts
- Consistent maturity growth for the organization
- Improved performance against regulatory frameworks (PCI, SOC2, HIPAA, NIST CSF, CMS)
- Improved organizational credibility with the C-Suite & Board
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