Business Continuity and Crisis Management Consultants
Coach Liam stood at the edge of the practice field, watching his group of young players run through their warm-ups. The energy and enthusiasm were there, but something was missing. Week after week, he had been running practices, letting the kids scrimmage, giving them a few pointers, and hoping they’d improve through experience. But game …
The Practice Plan: Why Intention and Evaluation Matter in Crisis Management ExercisesRead More
Imagine a small software company facing a massive cyberattack. Initial signs were a few reports of unusual system behavior, which seemed insignificant. Leaders hesitated, unsure whether to sound the alarm or wait for more information—perhaps “better” or more definitive information. Hours later, sensitive customer data was compromised, and the damage was irreversible. This scenario underscores …
Why It’s So Hard to Activate a Crisis Management ProcessRead More
On this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser announces the launch of two new mini-courses that round out our free mini-course offerings: Crisis Management 101 Business Continuity 101 Both courses are completely free with lessons delivered via e-mail each day. We hope you enjoy them! Episode Transcript Bryan Strawser: Everyone, it’s Bryan Strawser here …
Managing Uncertainty – Episode #29: The Courses are MiniRead More
How the bleep did we wind up here? We were working through our checklists and things were going so well, and now we’re just lost… things are coming at us from every direction and we’re not sure what’s actually happening now. How did that happen, anyways? In this episode of the Managing Uncertainty Podcast, Bryghtpath …
Managing Uncertainty Podcast: Episode #11 – What the $@#!Read More
In today’s rapidly viral and digital world a CEO’s quote taken out of context can immediately become a corporate crisis. Unfortunately, these turbulent times can strike in varying degrees at any time. The causes of corporate crises can vary greatly, however, there are a few small steps that a CEO can and should take to …
What the CEO needs to understand about planning for a crisisRead More
When a leader of a company shows poor judgment or behaves in a way that goes against the law or social norms, it can devastate the entire reputation of a business through executive misconduct. When the issue stems from the CEO, it can be downright game-changing. With a reputational issue like executive conduct, a company’s …
Definition of a Crisis according to the Merriam-Webster Dictionary: a: an unstable or crucial time or state of affairs in which a decisive change is impending; especially : one with the distinct possibility of a highly undesirable outcome b: a situation that has reached a critical phase. The instability and pressure inherent during a crisis situation invokes …
Ring, ring. Hello? “Hi, this is Jane with the Wall Street Journal calling for comment on the recent incident caused by one of your executives. I’m on deadline.” Gulp. It’s time for some solid crisis communications response tactics. You are just learning that something even happened from this call. And they want you to comment …
Its Friday at 4 pm and you get the call. Something bad, perhaps really bad, just happened. You are in charge – so now what? Take a deep breath, and follow these tips to lead during a crisis: Gather all of the information: The facts are important – and often will trickle in over time. …
Communication in a crisis is tough, emotions run high, accurate information can be hard to find and everyone wants to know everything immediately. When a crisis occurs the event itself is the first crisis to manage but the second is the communication around the event. Mishandling communication with the public extends the life of the …
