Does your organization take business continuity and crisis management seriously? Are you getting the resources you need to run these programs well? If not, my best advice to you starts with a question: “What are you doing to build a culture of resilience within your organization?” Fostering a culture of resilience is arguably one of …
How to create an effective business continuity awareness campaign in your organization
In most organizations, the only times a business leader and their team learn about business continuity & crisis management is when the time comes to update their business impact analysis and associated plans – or when an incident or crisis occurs. It’s not a great way to drive business continuity awareness. This is a huge …
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Crisis Management for the Work from Home Team
It is hard to believe that some offices are approaching the two-year mark of having sent their employees to work from home. However, with the COVID-19 pandemic continuing to evolve, it is hardly any wonder that many companies have felt the pressure to continue to keep their workforce away from the office. Even though many …
Crisis Management Case Study: Deepwater Horizon
The Deepwater Horizon oil spill was truly a crisis. Unfortunately, it was also handled in one of the worse ways possible. When a crisis occurs, management and communication become some of the largest and most significant issues. In this particular case, BP failed in both of those areas. It’s important to look at how this …
The Role of HR in Crisis Management
Right now, I’m settling into my seat with the tray table secured and seat back in its full upright position. We’re headed to the land of mai tais and palm trees, and like a kid at Christmas, I look forward to a week of good books, bad dad jokes, and finding sand in crevices I …
Plan Your Ransomware Attack Response Now
A food processing chain. A fuel pipeline system. A police department. A transportation authority. These are some of the larger targets hit with ransomware attacks in the U.S. so far in 2021. But for every ransomware story in the news, dozens of incidents go unmentioned, either because the company is too small for news outlets …
How to Conduct an Effective After-Action Process
As masks and PCR tests fade from the rearview mirror, we undertook a poll of how our clients fared in their pandemic crisis response. It revealed a pediatric dentist’s goody box of results. From “wow, we did exceptionally well with our crisis response and I wouldn’t change a thing” (you know, like when you get …
How to Choose a Crisis Management Consultant
When the next “boom” hits, having a good crisis management consultant on your team can feel a lot like having a storeroom full of toilet paper and spaghetti when a pandemic hits. Whether before, during, or after the crisis, an effective and experienced crisis management consultant provides the support, leadership, and expertise you need to …