Business Continuity and Crisis Management Consultants
The year of data breaches: 2014. From Target to Home Depot to the U.S. Postal Office, it seemed like more companies were having data breaches than ever before. It was a mess. Most organizations failed at creating effective data breach communications. We’ve learned from their mistakes what to do – and what not to do …
8 Essential strategies for Data Breach CommunicationsRead More
After a social media misstep, some bad publicity or another issue, it can feel like your brand is under attack, particularly if you do not have a reputation management command center to assist you during this crisis. Hundreds of angry internet denizens, many of whom have never done business with you, are retweeting and tweeting …
Your Reputation Management Command Center: Making Your Brand Crisis-ReadyRead More
We aren’t talking about side-bends or sit-ups here. This is a different type of New Year’s resolution and it’s about why you need to practice your incident and crisis response protocols through crisis exercises. Exercising means talking through a scenario that your plan is intended to navigate. Exercising helps your team to get more comfortable …
Going beyond immediate knee-jerk responses to having a planned, coordinated approach to crises is the sign of a modern and mature organization. To plan for a crisis means a company is aware of potential risks and ready to respond in a coordinated manner. The best organizations are experts at proactively mitigating issues to prevent crises …
Ring, ring. Hello? “Hi, this is Jane with the Wall Street Journal calling for comment on the recent incident caused by one of your executives. I’m on deadline.” Gulp. It’s time for some solid crisis communications response tactics. You are just learning that something even happened from this call. And they want you to comment …
Let’s take a break from the intense political happenings of the prior week to a little levity to your news cycle – and perhaps, some useful tips. Here is the scenario – your team is pretty well prepared for a disaster. You’ve done the drills, have the plans in place, and feel confident that executive …
All it takes to hear about the latest company being tossed and turned because of crisis is watching the news. Recent headlines include the CEO of Wells Fargo resigning after fraudulent practices surfaced, Hurricane Matthew hitting the southeast coast devastating businesses and homes, and the Samsung Galaxy 7 phone being banned on aircraft due to …
During a crisis, your company can resemble a chaotic fair. Although the initial damage may not seem like it, crises are much more than damaging events. How you handle a crisis can define the future of your organization and give access to unprecedented resources and opportunities for growth and leadership. But, making this transformation from …
How a Crisis Situation Is Really an Opportunity for Your Company to LeadRead More
