In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses what successful crisis management looks like inside of an organization – including some philosophy about how the team at Bryghtpath thinks about leading in a crisis. Related Episodes & Blog Posts Blog Post: How 3 companies have managed the …
4 Steps to Business Continuity Planning Success
Google search “business continuity planning steps” and you’ll find a yard sale of results. Is it 5 steps, or 7, or 4? Which are the most involved and which are the most important? How long does the business continuity planning process take? And who should be involved? I would love to be the definitive source …
Managing Uncertainty Podcast – Episode #116: Tools We Use At Bryghtpath (2021 Edition)
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses some of the tools we use here at Bryghtpath each and every day to manage our business and work with our clients. Tools we discuss include: Monday.com Notion Slack Salesforce Sales Cloud Professional Superhuman Google Workspace Drip ConvertKit Pandadoc …
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Managing Uncertainty Podcast – Episode #115: Ransomware and Backups
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses Brian Kreb’s recent article “Don’t wanna pay ransom gangs? Test your backups”. Topics discussed include dealing with ransomware as a disaster recovery and business continuity problem. Do you have the proper backups in place? Do you really know what …
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Managing Uncertainty Podcast – Episode #114: Mental Health in our Profession
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses mental health as a Business Continuity, Crisis Management, and Corporate Security Professional. Topics discussed in this episode include stress and anxiety, the impact of the pandemic on business continuity and crisis management professionals, how to find help in an …
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Managing Uncertainty Podcast – Episode #113: Roles and Responsibilities in a BC Program
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses roles and responsibilities within a business continuity program. What roles should be established? What are their responsibilities? Topics discussed include the benefits of having clear roles and responsibilities in a business continuity program, assessing the best talent for key …
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Business Continuity Program Roles and Responsibilities: Who Owns What
Most business continuity programs that stall don’t have a planning problem. They have an ownership problem. Nobody is sure who sponsors the program, who decides the trade-offs, or who writes the plans, so the work drifts to whoever cares most, usually a two-person BC team trying to cover the whole enterprise. Clear business continuity team …
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Managing Uncertainty Podcast – Episode #112 – The Business Impact Analysis (BIA)
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses the Business Impact Analysis (BIA), how we approach the BIA process at Bryghtpath, and the value it can provide to your organization. Topics discussed include the Business Impact Analysis (BIA), the ISO 22301 Standard for Organizational Resilience, our approach …
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Managing Uncertainty Podcast – Episode #111 – The Value of a Trusted Advisor
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses in detail the value of working with a Trusted Advisor before there is a disruption or crisis in your business. How can having an expert guiding your every move related to business continuity, disaster recovery, crisis management, and crisis communication …
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Managing Uncertainty Podcast – Episode #110: Is your BC Program ready for the next disruption?
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser asks how you can know if your business continuity program is ready for the next disruption? In other words, how can you evaluate your current business continuity program and tell if you’re ready for what’s next? Topics discussed in this …
Managing Uncertainty Podcast – Episode #109: Business Continuity as a Service (BCaaS)
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses Business Continuity as a Service (BCaaS) and how you can mature your business continuity program through outsourcing your program with a company like Bryghtpath. Topics discussed include what is business continuity as a service, how you can use it …
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Before the Crisis: The Value of a Trusted Business Continuity & Crisis Management Advisor
Sometimes a Bryghtpath client will call my phone late at night or early in the morning. They aren’t check-in calls or social calls. Something has happened at their company, and they’re calling to ask for help. In my more than 30 years working in business continuity & crisis management, I’ve received calls for: Workplace fatalities …
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Business Continuity as a Service: How to Outsource Your Business Continuity Program
Most outsourced business continuity programs that go wrong go wrong in the handoff, not in the work. The provider inherits a pile of stale plans, nobody says who signs off on recovery times, the contract measures hours instead of outcomes, and six months later both sides are frustrated. This post is about the handoff. If …
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Evaluating Business Continuity Programs: Is Your Program Ready for the Next Disruption?
Is Your Business Continuity Program Ready for the Next Disruption? A series of hurricanes tore through the Caribbean and the U.S. southern states in August and September of 2017. Harvey, Irma, and Maria took thousands of lives and inflicted an estimated $265 billion in damage. On March 11, 2020, the National Basketball Association suspended its …
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Managing Uncertainty Podcast – Episode #108: Trends in the Post-COVID New Normal
In this episode of our Podcast, Bryghtpath Principal and CEO Bryan Strawser discusses the trends that we’ll see in the Post-COVID ‘New Normal’ or ‘Next Normal’. Topics discussed include remote work, business travel, work productivity, collaboration technology, telehealth, and more. Related Episodes & Blog Posts Blog Post: What the COVID-19 pandemic will mean for the office …
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Managing Uncertainty Podcast – Episode #107: Returning to the Office in 2021 Post-COVID, what role will remote work play?
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal and Chief Executive Officer Bryan Strawser discusses returning to the office in 2021 in a Post-COVID world, what role will remote work play? As vaccines roll out around the world, we may finally be seeing the light at the end of the tunnel for the …
Prevent and Recover from Marketing Missteps
You know that feeling. That sinking, pit-in-your stomach feeling that washes over you when you realize your company has said or done something wrong. Maybe something very wrong. You could find out in many ways. Maybe a customer posted something on social media, raised the issue to an employee, or contacted customer service. Maybe the …
Bryghtpath’s 2020 growth highlighted by Minneapolis/St. Paul Business Journal
We’re proud to share that we’ve been named to the list of the Largest Information Technology Consulting Firms in the Twin Cities by the Minneapolis/St. Paul Business Journal. We debuted at #38 on the list for 2020. This marks our first year that we’ve been named to the list of largest IT consulting firms in …
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Crisis Management Case Study: Hurricane Sandy and the Fastest Reopening
On the evening of October 29, 2012, Hurricane Sandy came ashore near Brigantine, New Jersey. Before founding Bryghtpath, I led global crisis management, business continuity, and intelligence at Target. Nearly 200 of our stores were disrupted, along with distribution centers, two data centers that powered our e-commerce site, and tens of thousands of employees. This …
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Engaging Your Board of Directors on Your Crisis Communications Strategy
All organizations face risk. Whether your entity is large or small, publicly traded or privately held, for profit or non-profit, global or local, at some point it will face a crisis. How you plan for, handle, recover from, and assess a crisis can significantly impact your organization, including its short-term business operations, reputation, long-term financial …
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The Importance of Having a Crisis Communications Strategy
In the last quarter of 2020, one of the most turbulent years in modern history, U.S. companies were addressing the third wave of COVID-19 infections, implementing social justice efforts, and navigating continued political division ahead of the November elections. Leaders watched the elections closely and prepared for a variety of legislative and judicial outcomes. This …
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Bryghtpath Live: National Preparedness Month – Get Home Bag Walkthrough
In this episode of Bryghtpath Live, Bryghtpath Principal & Chief Executive Bryan Strawser walks viewers through his “Get Home Bag” as a part of National Preparedness Month. During the episode, Bryan discusses the purpose of an emergency kit, the contents of his “Get Home Bag”, and some other planning considerations for evaluating threats/risks when thinking …
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Managing Uncertainty Podcast – Episode #106: Rethinking Business Continuity in the age of COVID-19
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses how business continuity strategy should be rethought in the wake of the global COVID-19 pandemic. How are executives thinking about business continuity right now? How did planning, or the lack of planning, impact the response of organizations around the …
Managing Uncertainty Podcast – Episode #105: Taking care of yourself during a crisis
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser talks about how to take care of yourself through a major crisis – such as the COVID-19 pandemic that we’re all engaged in working to manage. Topics discussed include self-care, taking immediate action where warranted, going to “the basement”, where …
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