Business Continuity and Crisis Management Consultants
After a social media misstep, some bad publicity or another issue, it can feel like your brand is under attack, particularly if you do not have a reputation management command center to assist you during this crisis. Hundreds of angry internet denizens, many of whom have never done business with you, are retweeting and tweeting …
Your Reputation Management Command Center: Making Your Brand Crisis-ReadyRead More
In pretty much every situation that you are preparing for, there will is a strong likelihood that there will be a publicity moment – and not the good kind. This is especially true of incidents that are reputational in nature (rather than a physical disaster type of incident). Whether your communications and social media team …
Why social media and communications should be a part of any exerciseRead More
Going beyond immediate knee-jerk responses to having a planned, coordinated approach to crises is the sign of a modern and mature organization. To plan for a crisis means a company is aware of potential risks and ready to respond in a coordinated manner. The best organizations are experts at proactively mitigating issues to prevent crises …
Ring, ring. Hello? “Hi, this is Jane with the Wall Street Journal calling for comment on the recent incident caused by one of your executives. I’m on deadline.” Gulp. It’s time for some solid crisis communications response tactics. You are just learning that something even happened from this call. And they want you to comment …
Its Friday at 4 pm and you get the call. Something bad, perhaps really bad, just happened. You are in charge – so now what? Take a deep breath, and follow these tips to lead during a crisis: Gather all of the information: The facts are important – and often will trickle in over time. …
Let’s take a break from the intense political happenings of the prior week to a little levity to your news cycle – and perhaps, some useful tips. Here is the scenario – your team is pretty well prepared for a disaster. You’ve done the drills, have the plans in place, and feel confident that executive …
Crises happen to companies every day – and the vast majority are ill prepared. Everyone practices safety drills for fire, hurricane, tornado or earthquake, even though the likelihood of an incident is slim. Yet, there are scenarios that are more likely and arguably more impactful to a team, shareholders and your bottom line. Here are …
5 Crisis situations you should be ready for right nowRead More
All it takes to hear about the latest company being tossed and turned because of crisis is watching the news. Recent headlines include the CEO of Wells Fargo resigning after fraudulent practices surfaced, Hurricane Matthew hitting the southeast coast devastating businesses and homes, and the Samsung Galaxy 7 phone being banned on aircraft due to …
