When I kick-started my career in retail loss prevention, a seemingly trivial incident significantly reshaped my approach toward my role.
A woman at my store constantly made fraudulent refunds, and being a former law enforcement officer, my instincts kicked in, and I was eager to put her behind bars. My boss, on the other hand, had a different perspective. He made me realize that our job wasn’t to put people in jail but to support the organization’s business objectives.
This lesson has been a guiding principle in my resilience profession of business continuity and crisis management.
Fast forward to my current role as the Principal and Chief Executive at Bryghtpath, I’ve seen resilience leaders struggling to align their programs with the needs of the business. I recall a meeting with a client where their lack of alignment led to ineffective business continuity planning. Now, as we navigate the post-COVID world, businesses are looking to resilience leaders to guide them in better preparing for the next crisis. The key takeaway? Ensure your program supports the direction your business is going and where they are today. It’s a simple message, but often overlooked. So, tune in, as we delve into this and much more on the Managing Uncertainty podcast.