Given the last few days of activity around suspicious packages being sent to current & former Democratic Party leaders, celebrities, and news organizations, it’s worth taking a moment to review your organization’s mail screening and handling procedures. It’s important to point out that at this time, most of this bombing campaign appears aimed at a …
Personal Safety in an Uncertain World
We’re often asked to provide personal safety tips that might reduce the risk of becoming a victim of crime by our clients and others. As such, we’ve put together this brief list of common sense actions that you can take to help improve your personal safety & security. In any situation, following the “gift of …
An Overview of the Hospital Incident Command System (HICS)
A hospital incident command system (HICS) is an emergency response and preparedness system for hospitals. It enhances a hospital’s emergency capabilities both as an individual facility and as part of a broader response community. HICS also provides guidance for performing daily operations, pre-planned event and non-emergencies. HICSs began to be implemented during the late 1980s in the United States, …
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Lessons in Crisis Communications: Starbucks
Often, when we hear of corporate missteps, the stories after are all about what a company did wrong. This is why it is so refreshing to see a business like Starbucks, which recently handled a serious PR issue with compassion and aplomb. Instead of the marred reputation that often follows a public relations misstep, Starbucks …
Looking back at the 2017 Hurricane Season
The 2017 hurricane season brought attention to a glaringly obvious fact: businesses, communities, and individuals in the United States need to do more to prepare themselves for these types of catastrophic disasters. The effects of the natural disasters that struck the country in 2017 were devastating. According to The Washington Post, the hurricanes that rocked …
Lessons in Crisis Communications: Deepwater Horizon
The Deepwater Horizon spill was among the worst environmental disasters in history. Eleven platform workers lost their lives when the rig exploded on April 20, 2010. Over 4.9 million barrels of crude oil were released into the Gulf of Mexico, and many experts say that irreversible damage may have been done to the local environment. In addition …
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Diving into the Secret Service’s 2018 Report on School Threat Assessment Teams
According to one study recently conducted by the experts at DoSomething.org, 20% of high school students in particular reported that they were bullied at least once at school during the 2011 school year. Likewise, it was revealed that a full 6% of high schoolers stayed home during the course of a single month because they …
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11 Crisis Communications Tips That Every Organization Should Master
You can never be sure when a crisis might strike your brand. In some cases, crises can be related to serious adverse events that can range from human disasters like active shooters to natural disasters like hurricanes or fires. In other cases, the disaster might just be a disaster for certain stakeholders, such as the need to …
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