In the past, a business reputation was made slowly and surely over a period of months and years. Public opinion was largely formed through word of mouth when you did business with other companies or consumers in your community. When a news story about your business or one like yours broke, the effects passed quickly […]
10 steps to successful crisis communications
It’s easy to tell when a company is caught flat-footed in the face of a public relations crisis. Often, their response is characterized by tone-deaf responses, bland and non-committal statements or, even worse, no response at all. Having a plan in place means that your organization is far better equipped to handle whatever bumps and […]
Workplace Violence in 2018: A look at 7 incidents from the first half of the year
Workplace violence exploded into the public realm last month with the shooting at the Capital Gazette. It’s important to understand that these are isolated incidents, however. Workplace violence is an increasing concern for companies in the United States and Canada. Unfortunately, these problems are often extremely difficult to foresee. Telling the difference between a normal […]