Business Continuity and Crisis Management Consultants
Active shooter planning helps your organization mitigate the risks and damages associated with active shooter incidents. Unfortunately, your active shooter plans are incomplete if you do not consider third-party victims or witnesses to the event. In other words, your team needs to understand how to help customers and visitors respond, as explained by the Department …
Caught in the line of fire: 8 ways to help consumers respond to an Active ShooterRead More
It seems that every day another brand is raked over the coals for a mishap on social media. While this can often make people feel nervous about communicating with customers online, there are a few basic things you can put in place to help keep your brand’s reputation safe and avoid social media snafus. Here …
When a leader of a company shows poor judgment or behaves in a way that goes against the law or social norms, it can devastate the entire reputation of a business through executive misconduct. When the issue stems from the CEO, it can be downright game-changing. With a reputational issue like executive conduct, a company’s …
It’s easy to look back on the bad things in life and think of how you might have handled things differently. Yet, an active shooter incident is not something to reflect on only after it happens. There is a connotation that every active shooter plans to commit an attack for weeks or months in advance. …
The year of data breaches: 2014. From Target to Home Depot to the U.S. Postal Office, it seemed like more companies were having data breaches than ever before. It was a mess. Most organizations failed at creating effective data breach communications. We’ve learned from their mistakes what to do – and what not to do …
8 Essential strategies for Data Breach CommunicationsRead More
Definition of a Crisis according to the Merriam-Webster Dictionary: a: an unstable or crucial time or state of affairs in which a decisive change is impending; especially : one with the distinct possibility of a highly undesirable outcome b: a situation that has reached a critical phase. The instability and pressure inherent during a crisis situation invokes …
After a social media misstep, some bad publicity or another issue, it can feel like your brand is under attack, particularly if you do not have a reputation management command center to assist you during this crisis. Hundreds of angry internet denizens, many of whom have never done business with you, are retweeting and tweeting …
Your Reputation Management Command Center: Making Your Brand Crisis-ReadyRead More
Few events can be more terrifying than facing an active shooter in your business. Unfortunately, the number of active shooter scenarios has risen to a point where statistics are available. Per the U.S. Department of Labor’s Occupational and Safety Health Administration (OSHA), active shooter incidents are classified as a type of workplace violence, and in …
