Business Continuity and Crisis Management Consultants
We weren’t planning on doing a second episode of the podcast this week, having just published an episode about National Preparedness Month earlier in the day on September 5th. However, the extraordinary event that is Hurricane Irma led to Bryan and Jen sitting in the studio later that afternoon to record this episode. What do …
Managing Uncertainty Podcast: Episode #15 – Here comes IrmaRead More
Activist campaigns aimed at companies are becoming more commonplace than even a few years ago, as activists use direct pressure tactics in order to force changes in business, community, or labor practices. Other protests, aimed at broader political change, also have an impact on organizations as they disrupt the supply chain, the workforce, or even …
Managing Uncertainty Podcast: Episode #8 – ProtestsRead More
In this episode, Bryghtpath Principal & CEO Bryan Strawser, along with Senior Consultant Jenn Otremba and consultant Lindsay Bradford, discuss leading through an active shooter incident. Together, Bryan, Jenn, and Lindsay led through a major active shooter incident at a Fortune 30 corporation that turned out to be a false alarm after nearly four hours of …
Managing Uncertainty Podcast: Episode #5 – Leading during an Active Shooter IncidentRead More
Bryghtpath Principal & CEO Bryan Strawser, along with Senior Consultant Jen Otremba, talk about the McDonald’s social media flap from this week, the need for companies to have a “radar screen” through a command center or social media monitoring center, and a bit about crisis management and crisis communications. Show Notes / Links: McDonald’s twitter …
Managing Uncertainty Podcast: Episode #2 – The McDonald’s Radar ScreenRead More
Every brand with a social media account will eventually post something it regrets. Someone tweets from the wrong account. An ad lands badly. A product problem turns your comments section into a complaint line. Social media gaffes are not rare events. They are a cost of being in public. The gaffe rarely decides the outcome. …
4 Times Brands Recovered from Social Media Gaffes, and How to Handle YoursRead More
Definition of a Crisis according to the Merriam-Webster Dictionary: a: an unstable or crucial time or state of affairs in which a decisive change is impending; especially : one with the distinct possibility of a highly undesirable outcome b: a situation that has reached a critical phase. The instability and pressure inherent during a crisis situation invokes …
We aren’t talking about side-bends or sit-ups here. This is a different type of New Year’s resolution and it’s about why you need to practice your incident and crisis response protocols through crisis exercises. Exercising means talking through or acting out a scenario that your plan is intended to handle. Exercising helps your team to …
Ring, ring. Hello? “Hi, this is Jane with the Wall Street Journal calling for comment on the recent incident caused by one of your executives. I’m on deadline.” Gulp. It’s time for some solid crisis communications response tactics. You are just learning that something even happened from this call. And they want you to comment …
Here is the scenario – your team is pretty well prepared for a disaster. You’ve done the drills, have the plans in place, and feel confident that executive leaders have your back. And then, a crisis hits and the pesky communications team comes in and tells you that you cannot share messages that you need …
Crisis Communications: Friend or Foe? (en dash replaced with a colon)Read More
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal Consultant and CEO Bryan Strawser talks about the first question that any potential client asks: Shouldn’t I have a plan for alien invasion??! That’s not really the question, of course. What gets asked is this: Shouldn’t I have a plan for X?! That situation could …
Managing Uncertainty Podcast: Episode #1 – Shouldn’t we have a plan for alien invasion?Read More
Communication in a crisis is tough. Emotions run high, accurate information can be hard to find, and everyone wants to know everything immediately. When a crisis occurs the event itself is the first crisis to manage but the second is the communication around the event. Mishandling communication with the public extends the life of the …
