A major healthcare technology company partnered with Bryghtpath to build, improve, and manage its business continuity program on a day-to-day basis.
The Opportunity
A major healthcare technology company realized it needed to strengthen its business continuity and disaster recovery program. The company’s business model required compliance with a wide variety of standards, including HITRUST, HIPAA, and Payment Card Industry Data Security Standards (PCI/DSS.
Rather than keeping business continuity in-house, the company contracted with Bryghtpath to deliver business continuity as a service. For several years, the Bryghtpath team has built, improved, and managed the day-to-day operation of the company’s business continuity, crisis management, and disaster recovery program.
Approach and Results
We began our engagement using our Resiliency Diagnosis methodology to review the company’s existing business continuity, crisis management, and disaster recovery program. We reviewed all program documentation and interviewed dozens of key staff and stakeholders.
We met with their senior leadership to present our findings and our recommendations, and they contracted with us to begin oversight and operation of their program.
We began by improving business continuity and disaster recovery capabilities for revenue-generating systems and teams, training staff, leading crisis management exercises, and assisting in real-time when disruptions happened.
We also worked closely with the Information Technology (IT) team to improve their understanding of business needs and the company’s high availability, change management, and incident management capabilities. We then improved business continuity and disaster recovery plans for their internally-facing IT applications and infrastructure.
Our activities spanned the full business continuity lifecycle, including the business impact analysis, business continuity planning, disaster recovery planning, training, and exercises.
Today, the Bryghtpath team works as integrated members of the company’s day-to-day management team, continually improving business continuity, responding to disruptions, and helping maintain compliance with all regulatory standards.
We regularly provide strategic advice across the full spectrum of our capabilities.
Key Activities
Day-to-day management of business continuity, crisis management, and disaster recovery programs
Regular updates to key stakeholders and team members
Quarterly crisis management and business continuity exercises
Ongoing communications and awareness campaign
Immediate assistance in the event of a business disruption or an emergency
Annual maturity evaluation of the program using our proprietary Resiliency Diagnosis process.
Outcomes
Fully-managed business continuity as a service, including crisis management and disaster recovery
Improved IT coordination for high availability and disaster recovery efforts
Consistent maturity growth for the program
Improved performance against regulatory frameworks (PCI, HIPAA, HITRUST, NIST CSF)
Real-time support for crisis incidents and other disruptions
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Our Business Continuity as a Service (BCaaS) product gives you the power to quickly launch or improve your business continuity program. Our business continuity experts will manage your entire program, working as integrated members of your team to improve your organization’s resiliency.
Our BCaaS offering is built around the ISO 22301 standard for organizational resilience.
Learn more about our Business Continuity as a Service offering
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Our team brings decades of experience designing, implementing, and leading business continuity programs, including crisis management and disaster recovery efforts, for a variety of organizations globally. Let us help you mature your organization’s resilience!