A leading Midwest health insurer partnered with Bryghtpath to conduct their first externally designed and facilitated crisis management exercise. This milestone initiative elevated their preparedness and established a stronger foundation for organizational resilience.
The Opportunity
A leading Midwest health insurer faced the challenge of advancing their crisis management capabilities to align with industry best practices and regulatory requirements. While their internal team had conducted exercises in the past, they recognized the need for external expertise to design and facilitate a more sophisticated, objective, and impactful experience.
This initiative aimed to identify gaps, strengthen team collaboration, and elevate their overall readiness to respond to critical incidents.
Approach and Results
Bryghtpath began by collaborating with the organization’s leadership to understand their unique challenges, operational priorities, and regulatory requirements. Using this insight, we designed a realistic, scenario-based tabletop exercise tailored to their specific risks and crisis management framework. The exercise was conducted in-person, allowing the Crisis Management Team to engage in dynamic problem-solving and decision-making under simulated pressure.
During the session, Bryghtpath facilitated open discussions to evaluate team performance, identify key strengths, and uncover areas for improvement. Our facilitation ensured a balanced focus on collaboration, strategy, and execution, helping participants gain deeper insights into their roles and responsibilities during a crisis. Our use of real-time inputs via email, Microsoft Teams, and text messaging created a sense of realism as the organization worked through the exercise.
The exercise culminated in a detailed after-action report, outlining observations, actionable recommendations, and a roadmap for enhancing the organization’s crisis management maturity. As a result, the team gained confidence, alignment, and a clear path forward to elevate their resilience and preparedness.
Key Activities
- Designed and facilitated a 3-hour tabletop crisis management exercise tailored to the organization’s specific risks and operational needs.
- Conducted the exercise in-person with the Crisis Management Team (CMT) at their headquarters, fostering real-time collaboration and engagement.
- Delivered a comprehensive after-action report with observations, detailed recommendations, and a roadmap for enhancing maturity and preparedness.
Outcomes
- Improved alignment and collaboration within the Crisis Management Team, fostering stronger decision-making during critical incidents.
- Clear, actionable recommendations provided in the after-action report, serving as a roadmap for enhancing crisis management maturity.
- Increased confidence and preparedness within the organization, setting a new benchmark for resilience and response capabilities.
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