Faced with the risk of a major vendor disruption crippling their operations, a leading technology firm leveraged a customized C-Suite crisis management exercise to strengthen their readiness and resilience.
The Opportunity
A leading technology firm, heavily reliant on its vendor ecosystem, recognized the potential risk of a major disruption to its operations. With increasing complexity in global supply chains and vendor dependencies, the organization sought to prepare its executive leadership for high-stakes decision-making during such crises.
They turned to Bryghtpath to design and facilitate a comprehensive C-Suite crisis management exercise focused on navigating the challenges of a vendor failure, ensuring their leaders were equipped to respond effectively and maintain operational continuity.
Approach and Results
Bryghtpath collaborated closely with the technology firm to design a high-impact crisis management exercise tailored to the challenges of a major vendor disruption. Using real-world data and scenarios, the exercise engaged C-Suite leaders in a realistic exercise, emphasizing critical decision-making, collaboration with the vendor, and coordination under pressure.
Following the exercise, participant feedback and a detailed After-Action Report highlighted strengths and identified areas for improvement. The recommendations provided actionable steps to enhance the organization’s crisis management framework. As a result, the firm improved executive preparedness, streamlined crisis communication, and strengthened its overall resilience against future disruptions.
Key Activities
- Designed and facilitated a crisis management exercise simulating a major vendor disruption.
- Conducted stakeholder interviews and pre-exercise planning to ensure relevance and impact.
- Captured feedback via a “hot wash” session and surveys for actionable insights.
- Delivered an After-Action Report with key recommendations and presented findings to the board.
Outcomes
- Enhanced executive readiness to manage vendor disruptions and maintain continuity.
- Actionable recommendations to strengthen crisis response and resilience.
- Improved alignment and collaboration among C-Suite leaders during crises.
- Increased confidence in decision-making through realistic scenario practice.
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