A leading technology company retained Bryghtpath to design, facilitate, and evaluate a joint crisis management and business continuity exercise with its primary third-party service provider, testing its ability to operate collaboratively during a significant disruption.
The Opportunity
A leading technology company relied heavily on a primary third-party service provider for critical operations. Recognizing the interdependent nature of their relationship, the organization sought to ensure both entities could respond effectively and collaboratively during a significant disruption.
The company engaged Bryghtpath to design and execute a joint tabletop exercise focused on crisis management and business continuity to address this. The objective was to evaluate coordination, communication, and decision-making across organizational boundaries, ensuring alignment in response strategies and identifying areas for improvement.
Approach and Results
Bryghtpath partnered with the technology company and its primary third-party provider to develop a scenario grounded in a realistic and high-impact disruption. A cross-organizational planning team ensured that the exercise reflected shared operational dependencies and tested the ability of both organizations to communicate, make decisions, and act in unison during a crisis.
Following the exercise, Bryghtpath conducted a structured hot wash and distributed surveys to gather candid feedback from participants across both organizations. A comprehensive After-Action Report was developed, offering a detailed, independent evaluation of the third-party provider’s resilience plans and joint recommendations to address identified gaps.
Bryghtpath presented these findings to executive leadership from both organizations, driving alignment at the highest levels.
Key Activities
- Designed and facilitated a realistic disruption scenario to test collaboration.
- Conducted the tabletop exercise and gathered feedback through a hot wash and surveys.
- Delivered an After-Action Report with joint recommendations for improvement.
- Presented findings to executive leaders from both organizations
Outcomes
- Strengthened crisis coordination and communication between the client and its third-party provider.
- Identified and addressed key gaps in joint response and resilience strategies.
- Provided an independent evaluation of the provider’s resilience capabilities.
- Secured executive alignment on the next steps to mature shared crisis preparedness.
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