Preparedness in the Face of Crisis
We help complex organizations design, implement, and sustain world-class
crisis management and emergency preparedness programs aligned with ISO 22361
and built for today’s risk landscape.
Why Crisis Management is a Strategic Imperative
From cyberattacks and reputational threats to extreme weather and geopolitical unrest, today’s crises move fast and hit hard.
Crisis and emergency preparedness aren’t about checklists but about protecting lives, brands, and businesses.
“Organizations with robust crisis management plans are significantly more likely to recover swiftly from unexpected disruptions.”
Our Proven Process
We partner with your team to create a crisis management capability that is strategic, scalable, and ready for any disruption.
Diagnose.
Our Resiliency Diagnosis® evaluates your current crisis management maturity against ISO 22361 and peer best practices.
We assess crisis governance, escalation, communications, cyber integration, and emergency response. You receive a prioritized roadmap with actionable recommendations.
Design.
We architect your crisis program to align with your organizational structure, risk appetite, and operational complexity.
This includes governance, playbooks, emergency plans, cyber incident response protocols, and escalation structures.
Deliver.
We help you operationalize your crisis program through exercises, coaching, training, and leadership alignment.
We build confidence through testing, exercises, and continuous improvement planning.
Evolve.
Resilience isn’t a one-time achievement—it’s a continuous journey. We help you sustain and mature your crisis management capability over time.
- Establish governance and performance metrics
- Conduct post-incident reviews and annual refreshes
- Adapt to emerging threats, business change, and regulatory shifts
- Provide executive coaching and long-term advisory support
Our Crisis Management Services
➡️ Resiliency Diagnosis®️
Uncover strengths and gaps in your crisis management maturity.
- A comprehensive, multi-week strategic assessment of your crisis and emergency management capabilities
- Benchmarked against ISO 22361 and best practices across sectors
- Results in a clear, prioritized roadmap aligned with your operations and risk profile
➡️ Crisis Management Program Development & Implementation
Build or mature your crisis program from the ground up.
- Crisis governance structure and executive ownership
- Severity levels, crisis management team structure
- Integration with business continuity, information technology, cybersecurity, legal/compliance, cybersecurity, and others
- Policy development and standard operating procedures
➡️ Emergency Planning
Develop life safety protocols and site-level readiness.
- Evacuation and shelter-in-place procedures
- Facility-specific planning and regulatory alignment
- Life safety integration and training programs
- Ideal for global enterprises and site-level leadership
➡️ Crisis Exercises
Strengthen response through realistic simulations.
- Tabletop and immersive simulations
- After-action facilitation, reporting, and improvement planning.
- Realistic scenarios based on your risk profile
➡️ Cyber Incident Response Planning
Develop a strategic and executable cyber IR plan.
- Aligns with your threat profile and compliance needs
- Clarifies roles, escalation triggers, and ownership
- Fully integrates with crisis management and business continuity functions
➡️ Cyber Crisis Exercises
Test readiness for ransomware, breaches, and digital disruption.
- Tabletop and simulation exercises of ransomware, data breaches, and regulatory events
- Designed to exercise coordination across the whole organization, not just technical teams
- Custom-built for your environment, incident response plan, and regulatory needs
→ Explore Cyber Crisis Exercises
➡️ GSOC Consulting (Global Security Operations Center)
Design and optimize your intelligence and monitoring capabilities.
- Strategic design and operating models for GSOCs
- SOPs, playbooks, and real-time escalation protocols
- Technology integration and enablement
- Supports global and regional threat monitoring
➡️ Crisis Playbook®️
Turnkey response plans, ready when you are.
- A self-service library of scenario-based response plans
- Customizable for immediate implementation by your team
- Build for speed, credibility, and operational readiness
➡️ 1:1 Resilience Coaching
Build strategic influence and confidence as a resilience leader.
- Executive coaching tailored to crisis, continuity, and resilience roles
- Focused support on leadership, influence, and program impact
- For BC/CM leaders, CISOs, risk execs, and emerging resilience talent
Proven Results Across Complex Organizations
“Bryghtpath helped us stand up a crisis program from zero and run our first C-Suite exercise within 90 days.”
— VP, Global Security, Global Technology Company“Their emergency planning and crisis response guidance helped us protect people, reassure regulators, and keep operations moving.”
— Vice President, Communications, Global QSR Chain
Establishing a Business Continuity & Crisis Management Program in a Major Retailer
A major US-based home decor retailer approached Bryghtpath to build & implement a business continuity & crisis management program from scratch. The Opportunity A major retailer, challenged by its board to improve resiliency and incident management, realized it needed to establish a full business continuity & crisis management program. The company had previously managed several …
Establishing a Business Continuity & Crisis Management Program in a Major RetailerLearn More
Designing a Crisis Management Framework for a Global Quick Service Restaurant Brand
A global Quick Service Restaurant (QSR) chain, challenged by an increasing number of disruptions and crises, retained Bryghtpath to develop an enterprise Crisis Management Framework and Plan.
Designing a Crisis Management Framework for a Global Quick Service Restaurant BrandLearn More
Achieving HITRUST Certification for a Major Healthcare Technology Provider
A major healthcare technology provider retained Bryghtpath to ensure their resilience program for business continuity, crisis management, and IT disaster recovery met the requirements for HITRUST certification.
Achieving HITRUST Certification for a Major Healthcare Technology ProviderLearn More
Managing the Unpredictable: Delivering Crisis Management as a Service for a Global Quick Service Restaurant Chain
Bryghtpath delivered comprehensive Crisis Management as a Service for a global quick service restaurant chain, driving program excellence, team preparedness, and strengthened resilience against disruptions.
Protecting Employees Through Planning and Exercises for Active Shooter Incidents
A Fortune 100 corporation, concerned about recent active shooter incidents, turned to Bryghtpath to develop and exercise an active shooter plan at their global headquarters in order to better protect their employees and visitors.
Protecting Employees Through Planning and Exercises for Active Shooter IncidentsLearn More
Enhancing a leading technology firm’s crisis communications & reputation management strategy with Bryghtpath
A leading provider of network enabled software and services for the healthcare industry, recognizing the critical importance of being prepared to respond swiftly to reputational challenges, turned to Bryghtpath to strengthen its crisis communications and reputation management strategy.
Centralizing risk, communications, and security strategies in a Global Security Operations Center (GSOC) or Corporate Command Center
A Fortune 30 retailer, challenged with protecting the safety, security, and reputation of their global business operations, turned to Bryghtpath to develop and implement a Corporate Command Center (also known as a Global Security Operations Center) to centralize their corporate security, intelligence, media monitoring, and crisis communications teams globally.
Shared Risk, Shared Response: Enhancing Crisis Coordination with a Strategic Third Party
A leading technology company retained Bryghtpath to design, facilitate, and evaluate a joint crisis management and business continuity exercise with its primary third-party service provider, testing its ability to operate collaboratively during a significant disruption.
Shared Risk, Shared Response: Enhancing Crisis Coordination with a Strategic Third PartyLearn More
Developing Ransomware Solutions for a leading Healthcare Technology Provider through Tabletop Exercises
A primary U.S. healthcare technology provider, seeking to develop new solutions to the challenges of ransomware and cyberextortion attacks, retained Bryghtpath to conduct tabletop exercises for their IT & technology product teams.
Why Bryghtpath?
Clients who partnered with Bryghtpath saw improvements in crisis program maturity from informal and reactive to structured, documented, and strategically aligned—within 12–24 months.
— Bryghtpath Report – Strengthening Organizational Resilience in a Complex World
- Decades of experience leading real-world crisis and emergency response
- Veteran practitioners—not theorists or junior associates
- Cross-functional expertise: ops, cyber, security, comms, continuity, IT disaster recovery
- Seamless integration with risk, information technology, cybersecurity, and communications functions.
- Trusted by Fortune 100s, public agencies, and global nonprofits
Frequently Asked Questions
What’s the difference between crisis management and emergency planning?
Emergency planning focuses on life safety and physical response; crisis management includes strategic decision-making, comms, and reputational impact.
What is the Resiliency Diagnosis®?
It’s a strategic assessment of your crisis readiness, benchmarked against ISO 22361. You receive a roadmap tailored to your risks, capabilities, and executive needs. Explore Resiliency Diagnosis®️ →
Can you help us build a crisis program from scratch?
Yes. From governance to plans, roles, and training—we help you design and operationalize an enterprise-ready crisis program.
Do you run cyber-specific exercises?
Absolutely. Our cyber crisis exercises are custom-designed and facilitated to test your actual team’s response to breaches, ransomware, and disclosure events.
What is Crisis Playbook®?
It’s a library of pre-developed, scenario-specific response plans you can purchase and use internally. No consultant required. Explore Crisis Playbook®️ →
What industries do you specialize in?
We serve clients across finance, tech, healthcare, retail, higher education, manufacturing, and more. Learn about our Industry Expertise →
Who benefits from 1:1 coaching?
Crisis leaders, executive sponsors, or professionals navigating complex change who want strategic clarity and leadership support. Learn more about Coaching →
Resources to Explore
The Ultimate Guide to Crisis Management
A comprehensive breakdown of how to build, lead, and evolve a crisis program that performs when it counts.
Read the Guide →
Managing Uncertainty Podcast
Insights from Bryan Strawser and guests on crisis leadership, planning, and lessons from the field.
Listen Now →
Crisis Playbook®
Explore our self-service crisis plan library built for speed and credibility.
View the Product →
From Panic to Poise: Crisis Management in the Modern World
A must-read for today’s crisis leaders, this book distills decades of real-world experience into a clear, actionable guide for leading through chaos with confidence.
Get the Book →
Whitepaper: Mastering Uncertainty – The Case for Resilience
A strategic whitepaper on why organizations must embrace proactive resilience in today’s risk landscape—and how to start.
Download the Whitepaper →
Whitepaper: The Strategic Edge – Wielding Influence as a Resilience Leader
Learn how top-performing continuity and crisis leaders build influence, drive change, and earn a seat at the executive table.
Get the Whitepaper →