Meditate. Exercise. Take a break from social media. For crisis managers struggling to keep their teams motivated and engaged, advice like this (which is mostly what is being meted out right now) feels cliche and remarkably unhelpful. Like your doctor telling you to eat less and exercise more to lose weight. If it were that …
Beyond ROI: The Value of Effective Crisis Management
Not all crises come with a silver lining. But in the case of COVID, its global reach earned the discipline of crisis management fresh interest, as crisis management savvy organizations quickly stood apart from their lesser prepared counterparts. Like one of our clients, a large technology company, based in the U.S. but with extensive operations …
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Using Crisis Microsimulations to Counter Crisis Fatigue and Boost Resilience
Pandemics, droughts, floods, school shootings, political turmoil, war. Is it just me, or does it seem like a lot of us are stuck in a riptide of never-ending crises? Flailing arms, saltwater up our noses, a mild sense of panic at what lurks below, and exhaustion setting in. Yet now is not the time to …
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How to Build a Crisis & Business Continuity Exercise Strategy
Strategy. It’s what separates the winners from the losers. In sports. In war. And in business. So why do so many organizations fail to implement one for their crisis and business continuity exercises and then wonder why their program continues to flail? Implementing a crisis and business continuity exercise strategy doesn’t have to be complicated. …
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How to Champion Your Business Continuity Program as an Executive Sponsor
Are you an executive leader wondering how you can more effectively champion your business continuity and crisis management program as an executive sponsor? While many companies recognize that active executive sponsorship is a top driver of project or program success, they often do little to equip executive sponsors on how to do it well. We …
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Why good Business Continuity Governance is critical to Resilience
If you think that having good governance for your business continuity and crisis management program is just an exercise in bureaucratic box-checking, you’re missing the point. Like most people who come to us with a problem, you might have issues: Getting your executives to care about your business continuity and crisis management program Getting other …
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How to set up a crisis management team in your organization
The old tongue-in-cheek saying that “a camel is a horse designed by committee” has an ironic application to the team approach in reacting to crises. Contrary to the implied criticism of committee work, if a camel had been designed by a committee, the final product would be the animal best adapted to its desert environment—a …
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Building a Resilience Culture in Your Organization
Does your organization take business continuity and crisis management seriously? Are you getting the resources you need to run these programs well? If not, my best advice to you starts with a question: “What are you doing to build a culture of resilience within your organization?” Fostering a culture of resilience is arguably one of …