In April 2017, the internet exploded with the viral video of a passenger being dragged from United Express Flight 3411 by security and law enforcement officers in Chicago after refusing to exit the aircraft after the flight had been overbooked. The aftermath of this incident resulted in a significant reputational crisis for United Airlines. The …
Managing Uncertainty Podcast – Episode #164: Crisis Leadership Isn’t for Everyone
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal and Chief Executive Bryan Strawser discusses how crucial it is to have a strong crisis leader in times of disruption and uncertainty. Topics discussed include what makes a strong crisis leader and how they lead their organization by being situationally aware. Relate Articles & Episodes …
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Suiting Up for a Crisis Part II: The Crisis Management Team
This article is the second in a two-part series dedicated to helping crisis team leaders and team members prepare for their next crisis. You can read part I at this link. As a newly minted member of your organization’s crisis management team, it’s normal to have a ton of questions (and probably anxieties) about what …
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Suiting Up for a Crisis Part I: The Crisis Leader
This article is part of a two-part series dedicated to helping crisis team leaders and team members prepare for their next crisis. An average of 60 hours of training is required to become a certified first responder. 600 hours to become a firefighter. And to become a crisis management leader? A whopping zero. And yet …