• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to secondary navigation
  • Skip to footer

Before Header

About Us | Articles | Free Resources | Podcast | YouTube Channel

Contact Us Subscribe

Bryghtpath

Business Continuity and Crisis Management Consultants

  • Start
        • Start your Resilience Journey

          Moving your organization – or your career – forward on your resilience journey can be a difficult and scary proposition.  Often, we find that prospective clients aren’t quite sure where to start.

          To help you along your journey, we’ve outlined below four curated collections geared towards momentum-building action and advice perfectly paired with your organization’s current stage of resilience.

        • I want to learn more about Resilience

        • We’re just getting started with our resilience program

        • We’re seeking to optimize & mature our resilience program

        • I’m a Resilience Professional seeking to further develop my skills

  • Company
        • About Bryghtpath

        • Our Core Values

        • Meet our Team

        • About Bryghtpath
          • Case Studies & Results
          • Certifications and Awards
          • Contact Bryghtpath
          • Contract Vehicles
          • Media & Professional Appearances
          • Our Clients
          • Our Proven Process
          • Security & Compliance
          • Strategic Partners
          • Work with Us
  • Capabilities
        • Our Capabilities
        • We help your organization strategically navigate uncertainty and disruption.

        • Case Studies & Results

        • Business Continuity as a Service

        • Business Continuity
          • Business Continuity - Overview
          • Business Continuity as a Service (BCaaS)
          • Business Continuity Software
          • Coaching
          • IT Disaster Recovery
          • Resiliency Diagnosis®️
        • Crisis Management
          • Crisis Management - Overview
          • Crisis Communications
          • Crisis Exercises
          • Cyber Crisis Exercises
          • Cyber Incident Response Planning
          • Crisis Playbook®️
          • Global Security Operations Center (GSOC)
          • Resiliency Diagnosis®️
        • Other Capabilities
          • Intelligence & Global Security Consulting
          • Speaking
          • Training
  • Courses & Training
        • Courses & Training

          We’ve created a number of free and premium courses that have helped thousands improve their skills, build more resilient organizations, and lead through organizations through difficult critical moments successfully.

        • Coaching
          • 1-on-1 Coaching Call
          • Private Backchannel
          • Private Coaching Program
        • Free Intro Courses
          • Overview
          • Business Continuity 101
          • Crisis Communications 101
          • Crisis Management 101
        • Premium Courses
          • Overview
          • Custom Training
          • 5-Day Business Continuity Accelerator
          • Communicating in the Critical Moment
          • Crisis Management Academy®️
          • Preparing for Careers in Resilience
  • Expertise
        • Our Expertise
        • Here at Bryghtpath, in our core values, we state that we are humbly confident in our resiliency expertise.

          We write, publish, speak, and train others constantly – striving to share our thought leadership publicly to advance our industry and exercise our curiosity by interacting with other leaders in our practice domains.

        • Ultimate Guide to Business Continuity

        • Ultimate Guide to Crisis Management

        • Case Studies & Results

        • Free Resources & Frameworks
          • Overview - Free Resources
          • Bryghtpath Frameworks
            • Bryghtpath Business Continuity Lifecycle
            • Bryghtpath Crisis Management Framework
            • Bryghtpath Exercise Maturity Model
            • Bryghtpath Global Security Framework
            • Bryghtpath Long-Term Recovery Framework
            • Bryghtpath Professional Reading List
            • Bryghtpath Workplace Violence & Threat Management Toolkit
          • Resiliency Professionals Facebook Group
          • Resource Library
          • Webinars & Videos
          • Whitepapers & Reports
        • Our Thoughts & Insights
          • Articles
          • Lead Through Disruption. Stay Ahead with Bryghtpath.
          • Managing Uncertainty Podcast
          • Media & Professional Appearances
          • YouTube Channel
        • Whitepapers & Reports
          • Global Security Operations Centers & Resilience
          • Managing the Whole Crisis: The Ransomware Challenge
          • Mastering Uncertainty: Strengthening Organizational Resilience
          • Social Activism Campaigns
          • The Resilience Roadmap: 250 Ways to Fortify your Business against Disruption
  • Industries
        • Our Industry Expertise

          Bryghtpath has extensive experience in a number of industries working with clients of all sizes, geographical locations, and business models. As a team, we possess, deep global operating experience on every continent around the world.

        • Industries Overview

        • Case Studies

        • Start your Journey

        • Education

          Education Icon
        • Finance

          Financial Services 800x800
        • Government

          Government Icon
        • Healthcare

          Healthcare Icon 800x800
        • Hospitality & Leisure

          Hospitality & Leisure Industry Icon 800x800
        • Life Sciences

          Life Sciences 800x800
        • Logistics

          Transportation & Logistics Industry Icon 800x800
        • Manufacturing

          Manufacturing Industry Icon 800x800
        • Non-Profits

          Non-Profit Industry Icon 800x800
        • Retail

          Retail Industry Icon 800x800
        • Tech & Media

          Communications Industry Icon 800x800
        • Utilities

          Power & Utilities Icon
  • Products
        • Our Products

          College Classroom - Mature Teacher
        • Crisis Playbook™️

        • Exercise in a Box™️

        • Exercise in a Day™️

        • Books
          • From Panic to Poise: Crisis Management in the Modern World
          • The Continuity Code: Mastering Business Resilience
        • Crisis Playbook™️
          • Overview
          • Active Shooter Plan
          • Emergency Response Guide
          • Fatality
          • Food/Product Recall
          • Protest
          • Violent Attack
        • Maturity Models
          • Overview
          • ASIS Workplace Violence and Active Assailant
          • FFEIC Maturity Model – Business Continuity
          • ISO 22301 – Business Continuity
          • ISO 22361 – Crisis Management
          • ISO 27031 - IT Disaster Recovery
          • NIST 800-53 Contingency Planning Maturity Model
        • Templates & More
          • After-Action Process & Templates
          • Awareness Collateral
          • Business Continuity Plan Templates
          • Crisis Management Plan Templates
          • Disaster Recovery Plan Templates
          • Job Descriptions
  •  

Mobile Menu

  • Start
  • Company
    • About Bryghtpath
      • Case Studies & Results
      • Certifications and Awards
      • Contact Bryghtpath
      • Contract Vehicles
      • Media & Professional Appearances
      • Our Clients
      • Our Proven Process
      • Security & Compliance
      • Strategic Partners
      • Work with Us
  • Capabilities
    • Our Capabilities
    • Business Continuity
      • Business Continuity – Overview
      • Business Continuity as a Service (BCaaS)
      • Business Continuity Software
      • Coaching
      • IT Disaster Recovery
      • Resiliency Diagnosis®️
    • Crisis Management
      • Crisis Management – Overview
      • Crisis Communications
      • Crisis Exercises
      • Cyber Crisis Exercises
      • Cyber Incident Response Planning
      • Crisis Playbook®️
      • Global Security Operations Center (GSOC)
      • Resiliency Diagnosis®️
    • Other Capabilities
      • Intelligence & Global Security Consulting
      • Speaking
      • Training
  • Courses & Training
    • Coaching
      • 1-on-1 Coaching Call
      • Private Backchannel
      • Private Coaching Program
    • Free Intro Courses
      • Overview
      • Business Continuity 101
      • Crisis Communications 101
      • Crisis Management 101
    • Premium Courses
      • Overview
      • Custom Training
      • 5-Day Business Continuity Accelerator
      • Communicating in the Critical Moment
      • Crisis Management Academy®️
      • Preparing for Careers in Resilience
  • Expertise
    • Our Expertise
    • Our Thoughts & Insights
      • Articles
      • Lead Through Disruption. Stay Ahead with Bryghtpath.
      • Managing Uncertainty Podcast
      • Media & Professional Appearances
      • YouTube Channel
    • Free Resources & Frameworks
      • Overview – Free Resources
      • Bryghtpath Frameworks
        • Bryghtpath Business Continuity Lifecycle
        • Bryghtpath Crisis Management Framework
        • Bryghtpath Exercise Maturity Model
        • Bryghtpath Global Security Framework
        • Bryghtpath Long-Term Recovery Framework
        • Bryghtpath Professional Reading List
        • Bryghtpath Workplace Violence & Threat Management Toolkit
      • Resiliency Professionals Facebook Group
      • Resource Library
      • Webinars & Videos
      • Whitepapers & Reports
    • Whitepapers & Reports
      • Global Security Operations Centers & Resilience
      • Managing the Whole Crisis: The Ransomware Challenge
      • Mastering Uncertainty: Strengthening Organizational Resilience
      • Social Activism Campaigns
      • The Resilience Roadmap: 250 Ways to Fortify your Business against Disruption
  • Industries
  • Products
    • Books
      • From Panic to Poise: Crisis Management in the Modern World
      • The Continuity Code: Mastering Business Resilience
    • Crisis Playbook™️
      • Overview
      • Active Shooter Plan
      • Emergency Response Guide
      • Fatality
      • Food/Product Recall
      • Protest
      • Violent Attack
    • Maturity Models
      • Overview
      • ASIS Workplace Violence and Active Assailant
      • FFEIC Maturity Model – Business Continuity
      • ISO 22301 – Business Continuity
      • ISO 22361 – Crisis Management
      • ISO 27031 – IT Disaster Recovery
      • NIST 800-53 Contingency Planning Maturity Model
    • Templates & More
      • After-Action Process & Templates
      • Awareness Collateral
      • Business Continuity Plan Templates
      • Crisis Management Plan Templates
      • Disaster Recovery Plan Templates
      • Job Descriptions
  •  

An Overview of the Hospital Incident Command System (HICS)

You are here: Home / Crisis Management / An Overview of the Hospital Incident Command System (HICS)
Vital Signs - Green Background

October 12, 2018 By //  by Bryan Strawser

The hospital incident command system (HICS) is an emergency response and preparedness system for hospitals. It enhances a hospital’s emergency capabilities both as an individual facility and as part of a broader response community. HICS also provides guidance for performing daily operations, pre-planned event and non-emergencies.

The Hospital Incident Command System began to be implemented during the late 1980s in the United States, and similar systems have also been implemented in other countries. The California Emergency Medical Services Authority (EMSA) publishes the HICS Guidebook for the United States.

As of this writing, it is currently in its fifth edition, which was published in 2014. This guidebook is intended to provide hospitals with the tools they need to improve their emergency response capabilities and preparedness, but it wasn’t written to be a definitive text on this subject. Furthermore, the HICS is a living document, meaning that it will evolve as additional best practices are adopted.

Principles

The Hospital Incident Command System (HICS) is based on the same principles as the National Incident Management System (NIMS), although they have been adapted for the healthcare environment. These principles apply to all mission areas of the HICS, including mitigation, prevention, protection, response, and recovery.

HICS principles include management by objectives, which consists of evaluating a problem, developing a plan to solve it, implementing the plan and allocating the necessary resources. The HICS must also be scalable, allowing it to address the planning and response needs of any hospital, regardless of its size. HICS components should use a modular approach to provide them with the adaptability needed to plan and manage a variety of incidents. Accountability of tasks is also a key function of HICS, which includes the prioritization of action checklists. A chain of command with a suggested span of control and effective interagency communication are additional principles of the HICS.

Planning

Planning is a key component for HICS and should be viewed as a continuing cycle rather than a linear process with a defined beginning and end. Major aspects of planning include assessing risks, evaluating capabilities and evaluating those capabilities through exercises. The planning phase of HICS should also include the engagement of stakeholders to ensure their representation and involvement in the planning process. A diverse planning team will be necessary to develop a realistic HICS, so it should also include representatives from various hospital departments, supporting facilities and community representatives.

The planners of a HICS implementation don’t need to anticipate every possible emergency scenario, as this approach would be impractical. However, the effects of those emergencies are much easier to predict, making common operational functions a better basis for planning. This approach to planning requires planners to identify tasks that would commonly need to be performed during an emergency and the individuals who would be required to accomplish them.

A HICS plan should also possess the flexibility to address incidents of varying scales, from a non-emergency event to a large-scale disaster. Exercises will be necessary to ensure that critical elements are able to handle these different scenarios. Operational personnel are also more likely to understand and execute a scalable plan.

Implementation

The successful implementation of HICS requires a designated individual or committee to review the HICS Guidebook and associated materials for their applicability to the hospital’s mission, risks and size as described in its annual Hazard Vulnerability Analysis (HVA). The Emergency Program Manager (EPM) will typically lead this effort, with the Emergency Management Committee (EMC) performing oversight.

The steps needed to integrate HICS into a hospital’s current operations include assigning an individual the task of implementing the HICS according to a plan. The hospital’s Chief Executive Officer (CEO) and other senior administrators will need to support the HICS if it’s to succeed. HICS activities will also require the allocation of adequate finance financial resources, including the training needed by emergency staff. Additional requirements of the HICS implementation include the integration of the HICS into the hospital’s existing community-based response.

Team Assembly and Use

The assembly of the Hospital Incident Management Team (HIMT) should be based on a HICS’s primary management components, which include Command, Finance, Logistics, Operations, and Planning. HIMT members with appropriate technical specialties should also be assigned according to the nature and scope of a particular emergency. The HICS describes specific positions for the HIMT, but these are only suggestions, as the optimal team is highly dependent on the particular hospital and incident.

The HICS must also include the procedures for transferring command efficiently between personnel. These procedures are particularly important during an emergency, where personnel are routinely relieved by someone with greater seniority or experience. Command transfer should generally involve a transition meeting in which the current commander briefs the replacement on the current situation, including response actions, resources and the role of external agencies.

Incident Response

Incident response begins with the recognition that an incident likely to disrupt a hospital’s normal operations has occurred or is about to occur. Hospitals may receive advance notification of some incidents from various sources, including law enforcement, emergency medical services (EMS), the local emergency management agency (EMA) and the local health department. These notices will generally be classified into three types, including advisories, alerts, and activations. An advisory indicates that no response is needed yet, although the potential for a response exists. An alert means a response is imminent, while activation indicates a response is required.

Many types of incidents provide little or no advance warning, however. Hospital staff members learn of these “no notice” incidents only after they’ve already occurred from sources such as media reports or victims arriving at the hospital’s emergency center. Information from these sources is often sporadic and erroneous, as it typically takes time to develop a more accurate picture of the incident.

Scenarios

Hospitals use documents such as an Incident Planning Guide (IPG) and Incident Response Guides (IRG) to plan and conduct incident scenarios. The purpose of these scenarios is to allow hospitals to evaluate their level of preparedness and identify ways of improving it. The HICS Guidebook classifies scenarios into internal and external types.

Internal scenarios occur within the hospital and include environmental accidents such as fire, flooding, and hazardous material spills. They also include manmade incidents such as hostage crises, child abductions, and patient overloads. External scenarios affect larger areas than just the hospital and include manmade attacks with nuclear, biological and chemical weapons. Natural epidemics of diseases such as influenza and plaque are also common types of external scenarios. Other examples include natural disasters such as earthquakes and hurricanes.

Incident Action Plans

An Incident Action Plan (IAP) is essential for a successful recovery from an incident. This document provides the goals, strategies, and tactics that HICS needs to facilitate the management by objectives principle. An IAP should also be scalable to be effective for both small and large-scale incidents. Hospitals often start with an IAP Quick Start, which they can later develop into a fully documented IAP.

An IAP reduces the omissions and duplication of effort in developing the HICS. It also provides a historical record of the incident, thus facilitating the dissemination of information. Additional benefits of the IAP include improved communications between departments, better use of available resources and reduced costs during an incident.

Customization

The HICS Toolkit provides a number of tools to assist administrations in customizing HICS for their hospital. Administrators should review these tools carefully with the understanding that the ICS model has proven successful across many disciplines. They can make minor modifications to fit a hospital’s particular mission and resources, but they should use caution when considering significant variations. The primary risk of a HICS implementation that differs significantly from the norm is that it won’t be recognized by the hospital’s response partners, which could impair the coordination needed during large-scale incidents.

Common examples of HICS customization include adding hospital-specific information to IPGs, IRGs and job action sheets. The pre-population of key forms is another way hospitals often customize HICS since it allows the forms to be completed more quickly during an emergency. Hospitals may also add communication instructions that aren’t specifically addressed in the HICS Guidebook.

Small Hospitals

Small hospitals and those in rural locations can use the same principles that make HICS beneficial for a large, urban hospital, although this may require some adaptations. This process often involves assigning multiple roles to the same individual that would normally be given to different people in a larger setting. Staff members at Critical Access Hospitals (CAHs) routinely fill multiple roles, especially those in rural settings that are more likely to be understaffed.

The right combination of roles is critical for the success of HICS in a small hospital. For example, the Incident Commander at these facilities will often fill additional roles such as Public Information Officer (PIO) and Liaison Officer. However, a safety officer shouldn’t be combined with other positions such as medical or technical specialists. The primary reason for this restriction is that a safety officer must be able to evaluate the actions of other roles, which can create a conflict of interest if the safety officer is also a medical or technical specialist involved in a safety incident.

WAYlTTcSWclkeF68_kk1yRqwLwHjcCH2N7Zryifeshn-r77UHUUE0moHk-UehUjkC-V3KQGy-qU6edOZdD0xZzY=s0 An Overview of the Hospital Incident Command System (HICS)

Want to work with us or learn more about Crisis Management?

  • Our experts at Bryghtpath have built, implemented, and managed the crisis management processes used by many Fortune 100 firms, as well as small to medium enterprises around the globe. We’ve extensive experience in healthcare emergency management and the Hospital Incident Command System (HICS).
  • Our proprietary Resiliency Diagnosis process is the perfect way to advance your crisis management, business continuity, and crisis communications program.  Our thorough standards-based review culminates in a full report, maturity model scoring, and a clear set of recommendations for improvement.
  • Our Crisis Management services help you rapidly implement and mature your program to ensure your organization is prepared for what lies ahead.
  • Our Ultimate Guide to Crisis Management contains everything you need to know about Crisis Management
  • Our Free Crisis Management 101 Introductory Course may help you with an introduction to the world of crisis management – and help prepare your organization for the next major crisis situation.
  • Learn about our Free Resources, including articles, a resource library, white papers, reports, free introductory courses, webinars, and more.
  • Set up an initial call with us to chat further about how we might be able to work together

Category: Crisis ManagementTag: Bryan Strawser, bryghtpath, bryghtpath llc, crisis management, crisis management consultant, emergency management, healthcare emergency management, hics, hospital emergency management, hospital incident command, hospital incident command system, ics, incident command system

About Bryan Strawser

Bryan Strawser is Founder, Principal, and Chief Executive at Bryghtpath LLC, a strategic advisory firm he founded in 2014. He has more than twenty-five years of experience in the areas of, business continuity, disaster recovery, crisis management, enterprise risk, intelligence, and crisis communications.

At Bryghtpath, Bryan leads a team of experts that offer strategic counsel and support to the world’s leading brands, public sector agencies, and nonprofit organizations to strategically navigate uncertainty and disruption.

Learn more about Bryan at this link.

Previous Post: «Press Conference - Single Mic Lessons in Crisis Communications: Starbucks
Next Post: Personal Safety in an Uncertain World Personal Security - Green Padlock»

Footer

Contact

BRYGHTPATH LLC
+1.612.235.6435

PO Box 131416
Saint Paul, MN 55113
USA


contact@bryghtpath.com

  • Facebook
  • LinkedIn
  • RSS
  • Twitter
  • YouTube

Our Capabilities

  • Business Continuity
    • Business Continuity as a Service (BCaaS)
    • Business Continuity Software
    • Coaching
    • IT Disaster Recovery Consulting Services
    • Resiliency Diagnosis®️
  • Crisis Communications
  • Crisis Management
    • Crisis Exercises
    • Cyber Crisis Exercises
    • Cyber Incident Response Planning
    • Global Security Operations Center (GSOC)
  • Speaking
  • Training

Our Free Courses

Business Continuity 101

Crisis Communications 101

Crisis Management 101

Our Premium Courses

5-Day Business Continuity Accelerator

Communicating in the Critical Moment

Crisis Management Academy®️

Preparing for Careers in Resilience

Our Products

After-Action Templates

Books

Business Continuity Plan Templates

Communications & Awareness Collateral Packages

Crisis Plan Templates

Crisis Playbook®

Disaster Recovery Templates

Exercise in a Box®

Exercise in a Day®

Maturity Models

Ready-Made Crisis Plans

Resilience Job Descriptions

Pre-made Processes & Templates

Site Footer

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Bryghtpath®, Crisis Management Academy®, Crisis Playbook®, Exercise in a Box®, Exercise in a Day®, Resiliency Diagnosis®, Resilience Operating Model™
and their respective logos are registered trademarks of Bryghtpath LLC in the United States and other countries.


About Bryghtpath LLC | Disclaimer | Privacy | Status Page | Terms of Use

Proudly powered by Mai Theme, the Genesis Framework, and Wordpress.