The Deepwater Horizon oil spill was truly a crisis. Unfortunately, it was also handled in one of the worse ways possible. When a crisis occurs, management and communication become some of the largest and most significant issues. In this particular case, BP failed in both of those areas. It’s important to look at how this …
The Role of HR in Crisis Management
Right now, I’m settling into my seat with the tray table secured and seat back in its full upright position. We’re headed to the land of mai tais and palm trees, and like a kid at Christmas, I look forward to a week of good books, bad dad jokes, and finding sand in crevices I …
Plan Your Ransomware Attack Response Now
A food processing chain. A fuel pipeline system. A police department. A transportation authority. These are some of the larger targets hit with ransomware attacks in the U.S. so far in 2021. But for every ransomware story in the news, dozens of incidents go unmentioned, either because the company is too small for news outlets …
How to Conduct an Effective After-Action Process
As masks and PCR tests fade from the rearview mirror, we undertook a poll of how our clients fared in their pandemic crisis response. It revealed a pediatric dentist’s goody box of results. From “wow, we did exceptionally well with our crisis response and I wouldn’t change a thing” (you know, like when you get …
How to Choose a Crisis Management Consultant
When the next “boom” hits, having a good crisis management consultant on your team can feel a lot like having a storeroom full of toilet paper and spaghetti when a pandemic hits. Whether before, during, or after the crisis, an effective and experienced crisis management consultant provides the support, leadership, and expertise you need to …
How to Craft Your Crisis Management Framework
You’ve probably heard from us, and elsewhere, that every organization should develop and continually revise a crisis management plan, which they should also exercise regularly. But why? Because listing procedures and blindly walking through them can only get you so far. To benefit, you need to get into your marrow your approach to crises and …
What does effective crisis management look like?
Introduction What are your organization’s plans for recovering from a natural disaster? Are plans, people, and resources in place to protect your people and restore your business to normal? Effective crisis management is the key. CEOs need to recognize the difference between what looks fine on paper and how crisis management planning fits into the big …
How to Craft a Focused Crisis Management Plan
In the past few months, we’ve talked about establishing a crisis management framework and conducting crisis management exercises. A framework documents your organization’s intent to prepare for a crisis and your unique requirements to meet events. Exercises build your crisis management capabilities into muscle memory. In this article, we’ll discuss how to craft a plan, …