You know that feeling. That sinking, pit-in-your stomach feeling that washes over you when you realize your company has said or done something wrong. Maybe something very wrong. You could find out in many ways. Maybe a customer posted something on social media, raised the issue to an employee, or contacted customer service. Maybe the …
Managing Uncertainty Podcast – Episode #104: Supporting the team in a prolonged crisis
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses strategies and tactics for supporting your crisis management team (and others) during a prolonged crisis such as we’ve seen with the COVID-19 pandemic. Topics discussed include critical incident debriefings and counseling, managing stress, checking in with your team, stress …
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Managing Uncertainty Podcast – Episode #86: Make yourself important
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser, along with Consultant Bray Wheeler, discuss making yourself important as your organization’s security, continuity, resilience, or disaster recovery leader. Related Episodes & Blog Posts Episode #21: I hope you dance Episode #46: Interacting with the C-Suite Episode #84: Making the case …
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Managing Uncertainty Podcast – Episode #80: The New England Patriots and Rockstar Teams
How do you build a rockstar team to drive your resiliency initiatives? Or your cross-functional crisis management team? In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser, along with Consultant Bray Wheeler, take on these questions, using the New England Patriots as an example of how to build a …
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Managing Uncertainty Podcast – Episode #55: Crisis Leadership Roundtable
What does strong crisis leadership look like? What makes a strong crisis leader? How do you develop a strong crisis management team? What role does emotional intelligence play in crisis leadership? In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser, along with Sr. Consultant Jenn Otremba and Consultant Bray Wheeler …
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Managing Uncertainty Podcast – Episode #48: Reputational Grab Bag
In this week’s episode of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO discusses a number of reputation management and crisis communications topics that arose during a recent day he spent at the Carlson School of Management, part of the University of Minnesota. Topics discussed during this episode include the Boeing 737-MAX crisis, the Starbucks …
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Managing Uncertainty Podcast – Episode #47: A Crisis Team is not an Academic Debating Society
A crisis management team within an organization has to be a team that is action-oriented, able to consume and triage a significant amount of information and make decisions and recommendations that move the incident or crisis situation forward – how decision making in a crisis is structured is important. In this episode of the Managing …
Managing Uncertainty Podcast – Episode #44: Successful Crisis Characteristics
In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser discusses what a successful incident or crisis management process looks like when you’re inside of an organization. Topics discussed include: crisis management frameworks, leading in an incident or crisis situation, crisis management teams, executive crisis teams, global security operations centers, and …
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