In the past, a business reputation was made slowly and surely over a period of months and years. Public opinion was largely formed through word of mouth when you did business with other companies or consumers in your community. When a news story about your business or one like yours broke, the effects passed quickly […]
Making Decisions in the Midst of a Crisis
It doesn’t matter what type of industry you’re talking about – the fact that you will one day find yourself in the middle of a crisis is not a question of “if,” but “when.” If you’re the type of person who thinks that you can never plan, prepare, and strategize enough to ward off any […]
Managing Uncertainty Podcast: Episode #23 – Crisis Management is not a Pickup Game
As the 2017 Hurricane season has wrapped up, we’ve spoken with several clients and prospects who call asking about building crisis management plans for the next round of hurricanes in 2018. We always steer the conversation back to “Plans are great, but a framework is the real starting point so that no matter the threat […]