Private sector emergency managers play a crucial role in long-term recovery following a disaster. These professionals must prioritize strategic planning, collaboration, risk reduction, and continuous improvement to ensure the successful rebuilding of affected communities and businesses. Private-sector emergency managers can contribute to their organizations’ and communities’ overall resilience by focusing on these key areas. However, …
How to Take Advantage of a Crisis
A forklift accident results in a fatality. What do you do? Emotions are running high, and you have a million thoughts running through your head. What do I tell the boss? How do I handle the publicity? This is the situation our client found themselves in when a forklift accident caused a fatality at their …
Building your Ransomware Playbook
Reading about the latest ransomware hack feels a lot like watching a bicyclist hurdle head-first over handlebars into a pile of gravel. “Oof, that had to hurt.” And, “boy, am I glad that wasn’t me.” But that’s where the similarity between the two stops. Because although you can take all the right steps to keep …
How to Successfully Grow in Year Two of Your Crisis Management Program
After a long year of working with consultants, querying and coordinating with your departments, building out crisis plans and messaging, and exercising them with your people, you’ve FINALLY checked the box on “set up a crisis management program.” Your crisis management plans are neatly collated in their new plastic-smelling binders and that extravagant fire extinguisher …
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Overcoming Crisis Fatigue
Meditate. Exercise. Take a break from social media. For crisis managers struggling to keep their teams motivated and engaged, advice like this (which is mostly what is being meted out right now) feels cliche and remarkably unhelpful. Like your doctor telling you to eat less and exercise more to lose weight. If it were that …
Beyond ROI: The Value of Effective Crisis Management
Not all crises come with a silver lining. But in the case of COVID, its global reach earned the discipline of crisis management fresh interest, as crisis management savvy organizations quickly stood apart from their lesser prepared counterparts. Like one of our clients, a large technology company, based in the U.S. but with extensive operations …
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Using Crisis Microsimulations to Counter Crisis Fatigue and Boost Resilience
Pandemics, droughts, floods, school shootings, political turmoil, war. Is it just me, or does it seem like a lot of us are stuck in a riptide of never-ending crises? Flailing arms, saltwater up our noses, a mild sense of panic at what lurks below, and exhaustion setting in. Yet now is not the time to …
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How to Build a Crisis & Business Continuity Exercise Strategy
Strategy. It’s what separates the winners from the losers. In sports. In war. And in business. So why do so many organizations fail to implement one for their crisis and business continuity exercises and then wonder why their program continues to flail? Implementing a crisis and business continuity exercise strategy doesn’t have to be complicated. …
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