How do you make a plan for a crisis situation that you didn’t see coming – the unforeseen crisis? That’s what we tackle in this week’s episode of the Managing Uncertainty podcast. Topics discuss include crisis frameworks, the Harvard National Preparedness Leadership Initiative (NPLI) program, crisis communications, situational awareness, and dealing with unknowns during a …
Managing Uncertainty – Episode #37: Taking care of the team during a crisis
How do you take care of the crisis team when you’re in the middle of a crisis? That’s the topic that Bryghtpath Principal & CEO Bryan Strawser tackles in this week’s episode. Topics discussed include emotional intelligence, maintaining balance in the middle of the critical moment, Harvard’s National Preparedness Leadership Initiative, and crisis leadership. Episode …
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Managing Uncertainty – Episode #40: Why we exercise our plans
Why do crisis or business continuity exercises? Are exercises really that valuable to maturing a crisis management or business continuity strategy? In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser takes on that topic and more. Topics discussed include effective exercises, tabletop exercises, simulation exercises, integrated exercises, business continuity, crisis …
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Key risk scenarios that require crisis or business continuity planning
Essential for protecting the integrity of operational functions, minimizing financial and data loss and safeguarding the well-being of personnel, business/crisis continuity planning constitutes a foundation on which businesses can quickly maintain, monitor and recover most, if not all, processes when a high-risk event unexpectedly occurs. Business continuity planning also establishes a rigorous agenda to ensure …
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Current Issues: Best Practices for Mail Screening
Given the last few days of activity around suspicious packages being sent to current & former Democratic Party leaders, celebrities, and news organizations, it’s worth taking a moment to review your organization’s mail screening and handling procedures. It’s important to point out that at this time, most of this bombing campaign appears aimed at a …
Personal Safety in an Uncertain World
We’re often asked to provide personal safety tips that might reduce the risk of becoming a victim of crime by our clients and others. As such, we’ve put together this brief list of common sense actions that you can take to help improve your personal safety & security. In any situation, following the “gift of …
An Overview of the Hospital Incident Command System (HICS)
The hospital incident command system (HICS) is an emergency response and preparedness system for hospitals. It enhances a hospital’s emergency capabilities both as an individual facility and as part of a broader response community. HICS also provides guidance for performing daily operations, pre-planned event and non-emergencies. The Hospital Incident Command System began to be implemented during the …
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Lessons in Crisis Communications: Starbucks
Often, when we hear of corporate missteps, the stories after are all about what a company did wrong. This is why it is so refreshing to see a business like Starbucks, which recently handled a serious PR issue with compassion and aplomb. Instead of the marred reputation that often follows a public relations misstep, Starbucks …